Unit Three Individual Project
Jack Lilly
Colorado Technical University
CS875: Futuring and Innovation
Dr. Calongne
January 30, 2022
Abstract
This paper reviews scenario planning and traditional forecasting regarding Sony and its product, the Walkman. It was shown that Sony only employed traditional forecasting and not scenario planning, which allowed a rival company, Apple, an edge on the MP3 market. The forces that impacted this transition are considered, as is how Apple’s understanding of these forces allowed them this marketing edge. Additionally, the author provides personal comments on how scenario planning can be employed for future innovation and the social impact of change.
Unit Three Individual Project
Sony and Forecasting
In the past, Sony has been a powerhouse among other businesses. It has a hand in several areas, such as TVs, games, cameras, audio, and memory storage (Sony, 2021). Several factors can shape these products, and it can be challenging to mitigate all, or even most, of the risks involved. Two quite valuable tools in this endeavor are scenario planning and traditional forecasting. Scenario planning is a disciplined method for imagining possible futures that companies can apply to many issues (Schoemaker, 1995). Conversely, Traditional forecasting employs historical observations to forecast future business metrics such as performance, inventory, or sales (DSPanel, 2020).
Scenario planning allows a company to take a set of inputs and variables and theoretically align them to see what happens. This can result in a very accurate prediction but can also require a heavy investment of resources. Traditional forecasting simply looks at the numbers for a specific amount of time, such as quarters or years, to predict what the future may hold. Though it may be much cheaper than scenario planning, its one-dimensional approach cannot fully account for variables or issues, resulting in incorrect predictions.
Issues for Sony
Sony found itself in such a predicament with its product, the Sony Walkman, some years ago. While the original Walkman was highly successful, introducing CDs and digital music files such as MP3 created problems. Sony was quick to adapt to this change, and the Walkman evolved to be compatible with these new file types. At this point, Sony’s main issues with traditional forecasting began. The market was completely saturated with many MP3 players, and Sony’s projections with traditional forecasting had made it feel safe enough to ride the wave while generating profit.
That same market had several issues, such as being unable to download MP3 files legally or conveniently. Apple introduced the iPod and the iTunes Music Store after accurately predicting the problems with legality and convenience (Hernandez, 2019). Instead of brashly throwing the iPod into the market, Apple decided to provide a platform to purchase MP3 files easily and legally. Without the benefit of scenario planning, Sony was caught flat-footed by the change, and Apple came to dominate the market from that point on.
Scenario Planning
Individuals, groups, and businesses all possess reasons for change, which can be highly contextual. Scenario planning allows an entity to create a ‘what-if’ scenario and watch the events unfold to their climax. That entity can reposition, introduce, and remove variables affecting outcomes until the ideal design is obtained. Similarly, scenario planning can be an excellent tool for innovation because it allows that entity to understand the relationships between the variables that can affect the eventual product, service, or goal.
There can be several forces involved in change, which are highly contextual. The forces were conventional and technological regarding Apple and their bid to dominate the MP3 area. MP3 files did not possess a standardized format for downloading that was legal and ethical. Additionally, while MP3 players had saturated the market, Apple saw that what was needed was a technological platform that allowed for the smooth transition of MP3 files from the vendor to the customer. Apple introduced the iTunes Music Store and the iPod, which positioned them to meet the complete needs of their customers.
Future Innovation Efforts and Social Impact
Scenario planning is an excellent tool for future innovation efforts because it can illustrate a close approximation for a finished product or service. Additionally, even if there is no specific end goal in mind, scenario planning allows us to foresee the ‘landscape’ that could lead in the direction developers wish to pursue. I fall into the latter category as I currently have no ongoing projects. However, I prioritize efficiency in my work, and scenario planning allows me to understand how future technologies and processes can fit into my current tasks at work and streamline them.
Scenario planning only accounts for the variables that are observed in the model. These are usually explicit variables that are manipulated but can also be implicit. If the social impact of any change is accounted for, it allows us to understand that impact better. If that impact is not accounted for, we may still get lucky and catch a glimpse of it. However, this is not advisable, and it should be counted as an explicit variable.
References
DSPanel. (2020). Live forecasting vs traditional forecasting vs rolling forecasting. Performance Canvas. Retrieved January 25, 2022, from https://www.performancecanvas.com/live-vs-rolling-vs-traditional-forecasting/
Hernandez, M. (2019). Sony walkman and scenario planning. Dr. Michael K Hernandez. Retrieved January 25, 2022, from https://mkhernandez.wordpress.com/2018/02/24/sony-didnt-use-proper-scenario-type-planning-on-the-walkman/#:~:text=Sony%20didn't%20do%20proper,it%20big%20in%20the%20market.
Schoemaker, P. (1995). Scenario planning: a tool for strategic thinking. Retrieved January 25, 2022, from https://sloanreview.mit.edu/wp-content/uploads/1995/01/bb0aeaa3ab.pdf
Sony. (2021). Consumer electronics. Consumer Electronics | Sony ET. Retrieved January 25, 2022, from https://www.sony.com/et/all-electronics